Privacy Policy
1. Introduction
Welcome to SafeDuty Solutions Limited ("SafeDuty," "we," "our," or "us"). We are dedicated to protecting your privacy and ensuring that your personal information is managed securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with us, including through our website and services.
2. Information We Collect
We may collect and process the following types of information:
- Personal Information: Name, address, phone number, email address, and other contact details.
- Payment Information: Credit card details, billing addresses, and transaction records.
- Service Usage Data: Details of the services provided to you, including parking enforcement records and security service interactions.
- Technical Data: IP address, browser type, operating system, and other technical details related to your access to our website or services.
- Surveillance Data: Video footage or audio recordings from security monitoring equipment, where applicable and permitted by law.
3. How We Use Your Information
We use your information for the following purposes:
- Service Provision: To deliver and manage our security and parking enforcement services, process payments, and handle client accounts.
- Communication: To send you updates, respond to inquiries, and provide important information about our services.
- Service Improvement: To analyze usage patterns and improve our service offerings and user experience.
- Legal Compliance: To comply with legal obligations, respond to legal requests, and enforce our terms and policies.
4. Sharing Your Information
We may share your information in these situations:
- Third-Party Service Providers: With vendors and contractors who assist us in running our business and delivering services. These parties are required to protect your information and use it only for specified purposes.
- Legal Obligations: When required to do so by law, regulation, or legal process, or to protect our rights, property, or safety, or that of our clients or others.
- Business Transfers: In the event of a merger, acquisition, or sale of part or all of our business.
5. Data Security
We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, loss, or destruction. However, no security measures can guarantee absolute protection, and we cannot ensure the complete security of your information.
6. Your Rights
Under UK data protection law, you have the following rights regarding your personal information:
- Access: The right to request a copy of the personal information we hold about you.
- Rectification: The right to request correction of inaccurate or incomplete personal information.
- Erasure: The right to request deletion of your personal information, subject to legal exceptions.
- Restriction: The right to request restriction of processing your personal information under certain circumstances.
- Objection: The right to object to the processing of your personal information for specific purposes.
- Portability: The right to request the transfer of your personal information to another data controller in a structured, commonly used format.
To exercise these rights, please contact us using the details provided below.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.
8. ICO Registration
SafeDuty Solutions Limited is registered with the Information Commissioner’s Office (ICO) under registration number ZB727527. You can find more information about our registration on the ICO’s website.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
SafeDuty Solutions Limited
Support@SafeDuty.org (FAO: THE DPO)
0330 043 3878
11. Complaints
If you believe that your data protection rights have been violated, you can lodge a complaint with the ICO, who oversee compliance with data protection laws in the UK. You can contact the ICO via their website: https://ico.org.uk/